Vanderbilt Senior Associate AD for Fan Experience and Sales Lauren Belisle sits down with ADU’s Steph Garcia Cichosz at the 2024 PACnet conference to reflect on personal and professional change management, including how she personally navigates change when taking a new professional opportunity. Belisle shares insight on how Vanderbilt evaluated the fan experience and implemented new procedures in a post-pandemic events landscape; discusses the issue of resource allocation during major facilities projects; and reflects on how the institution navigated critical feedback during a recent brand refresh.
The conversation is indexed below for efficient viewing (click the time stamp to jump to a specific question/topic).